One of the first jobs people often think of when they want to work at home is customer service. There are some great companies that hire people for such positions from home, and it’s work most people can do. But that doesn’t make it easy.
There are many reasons why customer service may not be the right work at home job for you. Then again, it could be perfect. So I thought I would take a look at the realities and fantasies of this job.
Fantasy:
A highly flexible schedule where you can work the hours you select.
Reality:
There’s a degree of truth to the fantasy, but it’s not as flexible as many people would hope. Companies typically want you to either set up a schedule with them for each week, or sign up for hours as they come available. You are expected to work the hours you agree to.
The trouble can come in when there’s a low call volume at the times you agreed to work. Work at home customer service positions generally pay on talk time, not on the hours you agreed to work. But you are still expected to be available. This can be really tough when the calls just aren’t there. Read the rest of this entry »





