Looking for candidates in the Albuquerque, NM area:
COMPANY OVERVIEW
According to the 2008 Black Book of outsourcing Sitel is the leading contact center provider in the world for our focus on delivering Return on Customer Investment (RoCI), and Sitel is the only pure play contact center provider, ranked by senior executive end-users of outsourcing, in the top 50 BPO companies in the world. This proves, when you focus on your core competency, that you can be better than anyone else in the world.
Sitel’s clients, many of the largest and well known brands in the world, have selected and continue to partner with Sitel for one reason; Sitel delivers the results they want; Sitel delivers Return on Customer Investment (RoCI).
Customer Service Associate
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JOB DESCRIPTION
Would you like to earn a living working from home while having fun in a fast-paced, exciting environment? Are you friendly, outgoing, motivated, and customer service focused? If so, Sitel HomeShore may have an opportunity for you!
You can sum up the Sitel culture in three words: Vision. Passion. Purpose. These words are the heart of Sitel and embody everything we do.
Our company is currently seeking Customer Service Associates to work virtually from the comfort of their own home. Our associates will receive 4 weeks paid training at our Albuquerque, NM location. Upon successful completion of the training, you are ready to begin taking calls from your home office!
As a Customer Service Associate focusing on hotel reservations, you will be providing in-bound customer service and support for inquiries regarding lodging accommodations. Providing excellent customer service solutions is key in this position.
Sitel offers a comprehensive benefits package and an opportunity for growth and advancement. If the idea of a commute measured in inches as opposed to miles brings a smile to your face, then Sitel HomeShore might just be the opportunity you’ve been seeking. To learn more about joining the Sitel team, please review the job requirements below.
JOB REQUIREMENTS
* Demonstrated ability to perform with minimal direct supervision (self-discipline and self-starting are critical abilities for this position).
* Solid PC skills to include the ability to perform basic troubleshooting of hardware and software.
* Demonstrated ability to learn new skills and tasks quickly and to assimilate the learning into assigned tasks as well as a desire to work in a virtual home office environment.
* Excellent customer service and listening skills including the ability to maintain composure in stressful situations and resolve complex issues for customers.
* Organizational skills, including the ability to plan, prioritize, and multi-task workflow in a timely manner.
* A dedicated analog phone line and high speed internet (DSL or Broadband), corded headset with a noise canceling microphone and a monitor with a minimum display resolution of 800 x 600 pixels.
* Willingness to work a flexible full-time schedule from the comfort of your own home. (Please note that this position requires the associate to live wihin reasonable commuting distance from our Albuquerque, NM office to attend 4 weeks of paid training prior to being able to telecommute from your home office.)
* A criminal background investigation, drug screen and credit check are required for all candidates being considered for this position.
Sitel is an Equal Opportunity Employer, a drug free workplace and an AARP featured employer.
