My laptop computer gave me quite the headache recently. We had a brief power outage while it was plugged and turned on, after which it quit showing me the login screen after going into sleep mode. It would come up just fine if I restarted the machine, but not if I shut it down completely and then turned the computer back on. Suffice it to say, this was a frustrating problem, as I could not even close the laptop without losing the login screen.
This is why you should always be able to do some basic troubleshooting and tech support on your own equipment when you work at home. Usually it will be easier to solve than this problem was. This particular problem was a massive headache.
Backup Your Files
This kind of problem is the point at which you should think about how good your backup files are. When did you last run a backup anyhow? Now would be a very good time.
I have offsite backup, but decided I really should get around to an onsite backup on an external drive. My old external drive has died. I bought a My Passport portable drive off Amazon, and when it arrived, I started the backup right away. I like redundancy in my backups… plus you don’t have to wait for the download to complete over your internet when you have a local backup.
I’ll skip ahead for a moment and note that I never needed the backup files this time after everything I did to fix this, but I didn’t know this at the time. Better safe than sorry. When in doubt, make a backup.
Search Your Exact Problem And Variations
I searched “windows 10 not showing login after sleep” to see what solutions I would come up with. Lots of suggestions. I also searched every possible issue related to it that I noticed as I went along. This gave me lots of paths to explore.
I realized the problem might have something to do with my profile, as I also started getting messages about my account needing something done so that apps could work between other Windows devices I might use. This was a brand new message to me. I clicked the message and it took me to my account, where I tried to find a problem. It wasn’t very helpful at this point.
There are a number of diagnostic programs you can download from Microsoft when you have these kinds of problems. I tried a number of them, including the Update Troubleshooter, the System File Checker, Startup Repair and I think some others, with no solutions.
Check Other Account Profiles On The Computer
If there are other account profiles on the same computer, log into one and see if the problem persists. If there aren’t other account profiles, make one! This can help you figure out if it’s your profile that is corrupt, or if there’s a problem elsewhere. On my computer, existing accounts could go from sleep mode and give a login screen, but when I tried making a new profile for myself, it still had the login screen problem. Joy.
Whimper. Cry. Reinstall Windows 10.
This is what it came down to for me after a lot of searches, diagnostics, booting into safe mode, and frustration. The one good thing about the whole process is that, aside from the login issue, I could still use my laptop, so I could take breaks from diagnosis and do something else when I got tired of it. A fresh perspective helps sometimes.
But I had to use Recovery to reinstall Windows using the Reset this PC option. This is found under Update & security in your Settings. First pick – the option which did the reinstall but retained my files.
This option does not save everything. Your files are safe, but you will have to reinstall most programs and apps yourself. Fortunately, it gives you a list of removed apps in a file it puts on your desktop after the reinstall. Still, it’s painful.
You can imagine my pain when this didn’t work. Not only that, but it was no longer giving me the restart option, although I could login now after shutting the computer down. Throwing the computer out the window wasn’t really an option, but tempting at this point. I really didn’t want the expense right then.
Fortunately, I didn’t give up immediately. I went to my daughter’s class presentation to give myself a mental break and escape the frustration for a little.
Came back home after getting all the kids from school, and decided to try logging into other profiles one last time. Sure enough, other profiles still worked perfectly. Logged back into mine.
It got better! Suddenly I could see the login screen after sleep with no problems at all. This has continued, so something I did finally solved the problem. I’m assuming it relates to the reinstall, although I really don’t know for certain. I’m just absurdly happy to have my laptop working normally again.
Was This A Warning?
I’ve been joking with my husband that all this was actually a warning from my computer to me about my van. Two days after I got all of this resolved, my middle row van window on the driver’s side was down when I came out to my van. Not a break in. It needed a new regulator. On the weekend, when my mechanic couldn’t get one until Monday.
All that has been taken care of now, and I have warned my husband that I will absolutely scream if the house decides to get in on this. I don’t need more Window problems.