One of the hardest parts of any work at home job search is finding reputable companies that offer home based jobs. It’s not easy at times. That’s why people are so enthusiastic when companies such as Apple offer remote chat jobs. Wouldn’t it be nice to work at home for Apple?
What Kind Of Work At Home Jobs Does Apple Offer?
Most of the work at home jobs for Apple are customer service related. Some positions are entirely chat based, but others can be both chat and phone customer service jobs.
Apple hires home based employees for both full and part time positions, but full time is more common, except for college students.
These are generally employee positions, not independent contractor. Apple provides some benefits even to part time employees.
Your training lasts about five to seven weeks and is done through an online program with a live instructor. You’ll learn about Apple products and how to do the required troubleshooting.
Does Apple Hire College Students To Work At Home?
If you’re a college student attending a participating college, you may qualify for the AppleCare College Program. This is a part time position available only to qualified college students attending participating colleges.
As of this writing, most of the AppleCare at home jobs were for college students, with only a few positions listed for non-students. This is subject to change.
Aside from being a qualified college student, you must also have a quiet workspace, which can be challenging if you have roommates.
Training for college students runs 6-9 weeks, either 24 or 40 hours a week, depending on when your training class starts. Fortunately, your regular work hours will be part time in the evenings and on weekends, so it is likely to be compatible with your class schedule. Apple may offer more hours or cut your hours as business needs dictate.
Apple offers tuition reimbursement. This can be a huge help to college students. You may need to check with them to see if there are any restrictions on the tuition reimbursement program.
What Are The Requirements?
As a popular work at home employer, Apple can be strict about their qualifications. They aren’t unreasonable, however. The exact qualifications may vary by the position you apply for. Most work at home for Apple jobs are some kind of customer support. Supervisory positions for the jobs may also be home based.
You have a better chance of getting a support position if you have at least two years experience in customer support. You must also be able to tailor your communication to your audience, as Apple users range from people who mostly know what they’re doing to people who find the whole thing overwhelming and incomprehensible.
You will be expected to share your expertise and feedback as necessary with coworkers.
Many times, you will need to use more than one tool at a time to resolve the customer’s problem. You must be able to handle multiple tasks at the same time, all while talking or chatting with the customer.
You must be able to type at least 40 wpm while dealing with customers.
Obviously, if a particular position expects you to be fluent in a particular language, they will have high expectations in that area. Verbal and written fluency are expected if you’re supporting a particular language.
Applicants must have some experience in supporting customers by phone, internet or in person. They must be enthusiastic about solving problems.
As you will be dealing with technology, you must show that you are comfortable with technology. Consider what you know about computers, smartphones and tablets as you prepare for your interview. If you don’t know much about them, this will be a difficult job for you.
As a work at home job, the ability to work independently is a necessity. There’s no one right there with you. You must be able to work your assigned shifts.
Multi tasking may be required.
You must be able to use multiple tools to research and solve problems for customers. Problems may require you to use more than one system at a time.
You must have a home office space with a door you can close, a desk and ergonomic desk chair. You may be required to submit photos of your home office to prove that it is suitable.
There will be a background check performed.
You must have high speed internet of at least 5 megabits download and 1 megabit upload. Apple provides an iMac and headset.
Does Your Location Matter?
For many work at home positions for Apple, your location doesn’t matter, so long as you are in the United States. Don’t focus on what city the position is listed under – check any work at home job listing and see if it says that you can be in any city in the US. If it does, you’re fine.
These are generally not international positions.
For college students, what matters is that you’re a student at a participating college. If you attend a participating college, don’t worry about which college is in the title of the listing, you can probably apply for the position anyhow.
Is The Work Flexible?
From everything I’ve read, work at home jobs for Apple are flexible in Apple’s favor, but not always in the employee’s favor. This may depend on your supervisor. I saw complaints from full time employees about an excess of overtime required. Many other reviewers loved the work and were happy with their hours and their ability to get time off when needed.
You may have to bid for the shifts you want well in advance. This can be nice if you know when you need time off. Holidays, however, are difficult to get off, as that’s a high demand time.
Most positions require at least some weekend work. Overnight shifts are a possibility.
In other words, the flexibility is much like any call center job. You probably won’t get every day off that you hope for. There will be times when it interferes with your ability to do things with your family. That’s typical of many jobs, work at home or otherwise.
What Are The Benefits?
One of the great things about working for Apple is that even part timers get some benefits. These include product discounts and paid time off. You can also participate in the company stock plan.
Your pay depends in part on your experience, but the numbers I’ve seen are quite respectable for this kind of work. Employees sign an NDA, so there are few instances where the pay rate is discussed, other than to say that the number is in the teens.
They’re also interested in helping your career grow. Stick around and you might go from At Home Advisor to At Home Team Manager or even to At Home Area Manager.
How To Apply To Work At Home For Apple
You can apply for work at home jobs for Apple on their jobs site. They have a special section for potential At Home Advisors. This includes the area where college students may apply for jobs.
The application process takes time. Don’t expect to go through the process in just a week or two – two to three months is not unheard of. Be patient. Sometimes it goes fast, but other times it’s slow.
Some interviews will be via FaceTime or Skype. Others will be over the phone.
Be enthusiastic. All employers love it when applicants show enthusiasm for the job they want. This is especially true with companies such as Apple where they have such a reputation of having extremely enthusiastic employees available to help their loyal customers.
If you’re ready to apply, go check their At Home Advisor job listings and see if there are any positions that you qualify for. If it doesn’t work out, consider these other ideas for working at home and keep searching.