I’ve been in contact with Jessica LaFlesch from Arise lately. She gave me some customer service work at home job leads to post and mentioned that a lot of people have misconceptions about the relationship between Arise and people who work with them. She graciously agreed to answer some questions, so as to help put these misconceptions to rest.
1. What kinds of jobs does Arise generally hire for?
We do not hire agents; rather we contact with them and provide opportunities with specific clients to certify on and begin working. Arise has over forty clients in three primary categories: Sales, Customer Service and Tech Support. While the majority of our client needs involve handling inbound calls, we do have some clients who use Arise Certified Professionals to answer incoming emails and incoming chat sessions.
2. What is the relationship between work at home agents and Arise?
The Arise business model is built on a business to business relationship. Essentially, Arise Certified Professionals (ACPs) are considered self employed, contacted with Arise under the business entity established within the Admissions process. ACPs are able to pick the clients to certify on and build their own schedules in half hour increments based on their schedules.
3. What costs are there to work for Arise?
ACPs are considered independent contactors, not employees. As with starting ANY business, there are is an initial investment. However, much of the investment is not paid to Arise, it is invested in things like establishing your business entity with the state and your workstation. I have included a breakdown of the initial investment:
- Background Check – $13 or $26 (Paid to US Information Search)
- ACP101 Basic Certification Course – $99
- Incorporation – $100 +/- (Paid to the state you are filing in)
- High Speed ISP – $100 +/- (Paid to the vendor of your choice)
- Phone Equipment & Dedicated Line – $185 +/- (Paid to the vendor of your choice)
- Client Specific Certification Course $50 – $225
Arise does charge for certification courses. The fee assessed helps Arise to offset the cost associated with facilitating the courses.
4. What misconceptions about Arise would you like to clear up?
The below are excerpts from actual inquiries I have received.
1. “With Arise, you are paying for a job.”
The biggest misconception about Arise is that candidates are “paying for a job”. This simply is not the case. Arise Certified Professionals are independent, self employed individuals who are able to pick their own hours as well as the client they would like to certify with. They are also able to reap the tax and other benefits only available to small business owners.
2. “Nobody told me there was an investment required.”
Arise makes no secret of our business model or the initial investment – this information is located within our FAQs (no login or profile required), however not every candidate takes the time to review these pages before starting the Admissions process.
3. “I heard there are not enough hours.”
As with any type of contact center – virtual or traditional – there will be peaks and valleys in the call volume for each client. As a decrease occurs, there may be a reduction in the number of hours available. Successful ACPs will hold more than one certification to offset this.
4. “Arise brings on new agents while terminating the contacts of good existing agents for no reason.”
Arise will *not* terminate the VSC Statements of Work (SOW / contract) without cause. It is imperative that every ACP know and understand the expectations of the client before they even begin the certification course. Arise is no different than any other type of company – work at home or otherwise- agents must be meeting or exceeding the established expectations or they face the possibility of having their VSC SOW terminated.
The Arise Admissions process is typically open year round to new profiles, however, there are times of year when the demand for additional agents is larger than others. As a client advises their needs have changed and more agents are required, Arise will schedule and facilitate additional certification courses. During slower times of year, there may be a longer period of time in between certification opportunities.
I’d like to thank Jessica LaFlasch for answering my questions. If anyone has further questions, just let me know and I can send them along to her.